Frequently Asked Questions (FAQ)

Find answers to common questions about our shop, products, ordering, and more. If you don’t see your question here, feel free to contact us—we’re always happy to help!

About Our Shop

What do you sell?
We offer collectible art for adult collectors, with a focus on resin figures, garage kits, and bespoke model kits. Many creations celebrate fantasy themes, distinctive pinup designs, and unique female characters. Every piece is crafted by hand, ensuring individuality and attention to detail rarely found in mass-produced art.

For those seeking something truly special, custom commissions are available—ideal for collectors who want a one-of-a-kind centrepiece for their collection.

Orders & Payment

How do I place an order?
Simply browse our shop and add your favourite figures or kits to your cart. For custom or commissioned pieces, visit our Order a Commission page.

What payment methods do you accept?
We accept all major debit and credit cards, and PayPal.

Shipping & Delivery

Do you ship internationally?
Yes! We ship worldwide with tracked and insured delivery.

How long does delivery take?
UK: 5–10 working days after dispatch
International: 11–18 working days
Most items are handmade and dispatched in 7–14 business days.

How much does shipping cost?
See our Shipping & Delivery page for details and free shipping options.

Returns & Refunds

Can I return my order?
Standard items can be returned within 14 days if unused and in original packaging. Custom or handpainted commissions are non-returnable unless faulty. See our Returns & Refunds page for details.

Commissions & Custom Orders

Do you accept custom commissions?
Absolutely—just visit our Commissions page and tell us what you have in mind! We’re happy to create unique figures, garage kits, or model kits based on your ideas, as long as they respect original creators’ rights.

How does the commission process work?
Check out our Commissions FAQ for details on quoting, timelines, and how we work with you every step of the way.

Product Care

How should I care for my collectibles?
Keep your collectibles away from direct sunlight and moisture, and dust gently with a soft brush to protect the finish. For extra protection, you can also order display cases or custom display boxes directly from us—just ask if you’re interested!

Privacy & Data

How do you use my personal information?
We use your info only to process your order and keep in touch about your purchase or commission. For more details, see our Privacy Policy.

Still have questions?

Just contact us—we’re always happy to help!